Account deletion

Delete your RoomSnap data

RoomSnap has no named account or sign-in form. A pseudonymous device or service session is used only when needed to verify or restore an optional purchase. Room plans, saved projects, and photos remain on your device; RoomSnap does not upload room or photo data for analysis. You can request deletion of service-side records associated with the device session by email.

Optional request details: an email address for the reply, the device or service-session ID, and an Apple or Google order ID can help us locate records.

Delete local data yourself

Room dimensions, plans, furniture layouts, and saved projects are stored locally. Delete a plan in RoomSnap or uninstall the App to remove that local copy. If you export or share a file through the operating system, it goes to the destination you choose and is outside our control.

How to request service-side deletion

  1. Email us at the address below.
  2. Use the subject line Delete RoomSnap data.
  3. Include an email address if you want a reply. If available, include the device or service-session identifier shown in the App or in support diagnostics, plus an Apple or Google order ID for a purchase.
  4. Support will verify your request, locate eligible records, and reply by email.
Email [email protected]

What we delete

  • The pseudonymous device or service-session identifier and purchase-entitlement records associated with it, where reasonably locatable.
  • Limited purchase-verification, restore, product-interaction, and diagnostic records tied to that device session, where deletion is legally available.
  • Room plans, saved projects, and photos are not held by our service through the current RoomSnap flow.

Limited records we may retain

Purchase, refund, tax, fraud-prevention, security, or legal records may be retained only for as long as required for those purposes. Apple App Store and Google Play keep their own transaction history independently of us. Deleting service-side records does not delete records held by either store.

Cancel subscriptions separately

Requesting deletion does not cancel an active Apple App Store or Google Play subscription. Cancel it in the store where you purchased it to stop future charges.

Need help?

If you cannot find a device or service-session identifier, contact [email protected] and include the app name and any Apple or Google order information you have.

The Sky Bringup, LLC